User Privacy Policy
This Privacy Policy explains how 11 Croco collects, uses, stores and protects personal and technical information when you use our online casino and related services. We take your privacy seriously and describe below what data we process, why we process it, how we keep it secure, and how you can manage your information.
Types of data we collect
Personal data
When you create an account or verify your identity we may collect personal data such as your name, email address, date of birth, residential address, payment details and identity documents when required for verification. This information is used to operate your account, process payments and meet safety and compliance checks.
Technical data
We collect technical information about your device and connection, including IP address, device type, browser, operating system, game session data and error logs. This helps us deliver the site correctly, detect fraud and troubleshoot problems.
Transactional data
Transactional records include deposits, withdrawals, bet history, bonus activity and account balance changes. We keep this data to process payments, resolve disputes and maintain accurate account records.
How we use your information
We use data for a limited set of purposes:
- Account setup and management - to create and maintain your player account.
- Payments and withdrawals - to process deposits, payouts and refund requests.
- Security and fraud prevention - to verify identity, detect suspicious activity and protect accounts.
- Customer support - to respond to enquiries and resolve issues.
- Service improvements - to analyse usage, performance and improve the platform.
- Marketing - where you have given consent, to send promotions and updates; you can opt out at any time.
Data protection practices
We maintain technical and organisational measures to protect data from unauthorised access, disclosure or loss. These measures include access controls, encryption of sensitive data in transit and at rest where appropriate, regular security reviews and staff training. Only authorised personnel and contracted service providers have access to personal data on a need-to-know basis.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences, deliver secure login and support analytics. You can manage cookie settings via the cookie notice on our site and through your browser. Disabling certain cookies may affect how parts of the service function.
User rights
You have rights over your personal data, including the right to access, correct and request deletion or restriction of processing, and the right to object to certain uses. You may also request a copy of your transactional data in a structured format where applicable. To exercise any rights, contact support using the details below.
Access, correction and deletion of data
You can update many account details directly from your account settings. For sensitive changes, deletion requests or to correct identity documents, please contact our support team. We will verify requests to protect account security. Note that in some cases we may retain limited information to comply with legal or fraud-prevention obligations and to resolve disputes.
Information sharing and third parties
We share personal data only as necessary to provide services - for example with payment processors, KYC providers, fraud-prevention services, game providers and analytics partners. All third parties we use are contractually bound to protect your data and may only use it for authorised purposes. We will not sell your personal information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you through your account or by email. Continued use of our services after changes indicates acceptance of the updated policy.
If you have questions or wish to exercise your rights, contact our support team at [email protected].