Responsible Gambling Policy

At 11 Croco we take responsible gambling seriously. We want play to stay fun and under your control, so we provide practical tools and support to help you manage time, spending and behaviour. If you ever feel play is becoming a problem, contact our support team and we will assist you with options to limit or pause your account.

Player protection principles

We promote safe and controlled play by giving clear information, easy-to-use account controls and responsive support. Our priority is to help players make informed choices and to act quickly when someone requests limits, a break or an exclusion.

Activity-control tools

You can control your activity using on-account settings or by contacting support. Typical options include deposit limits, loss limits, session time limits and temporary time-outs. These tools are designed to be simple to apply and to take effect promptly.

How to set limits

Limits can usually be applied from your account settings or by asking our team via live chat or email. If you need help choosing appropriate limits we will guide you through the options and confirm any changes.

Deposit limits

Deposit limits let you set a maximum amount you can add to your account over a day, week or month. You can lower these limits at any time; increasing them may be subject to a waiting period to avoid impulsive changes.

Loss limits

Loss limits control how much you can lose over a set period. Use these limits to protect your bankroll and keep play within a comfortable range. If you reach a loss limit, further wagering will be blocked until the limit period resets or you request a change through support.

Time limits and session controls

Session reminders and time limits help you manage play duration. Set reminders to warn you after a chosen session length or activate a timeout if you want an immediate break from gambling for a few hours or days.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a chosen period. During self-exclusion your account will be closed to play, and we can provide information about next steps and how to access support when you are ready to return.

Signs of problematic behaviour

Watch for warning signs such as - regularly chasing losses - borrowing or using money needed for essentials - hiding gambling activity - loss of control over time or money spent - mood changes linked to gambling. Noticing one or more of these signs is a cue to use the available controls or seek help.

Practical tips for staying in control

Set realistic deposit and loss limits, schedule short sessions, avoid gambling when upset or intoxicated, keep your banking and entertainment budgets separate, and use session reminders or time-outs when you start to play. Discuss concerns with friends or family and contact support for help applying limits.

Professional help and support

If you feel you need professional assistance, reach out to local support services or qualified counsellors. Our 24/7 support team is available to help implement account controls and to point you toward appropriate resources - contact us via live chat or email at [email protected].