Contact our team
If you have questions about your account, need help with a withdrawal, encounter a technical issue, or want to share general feedback, our support team is ready to help. Reach us via live chat, email or phone for assistance with verification documents, payment options, bonus queries or game access. We provide clear, practical answers and aim for fast resolution of account-related issues, technical concerns and promotion questions.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - live chat & email, response target within 12 hours |
| General Enquiries | [email protected] - for non-account queries and corporate questions |
| Affiliate Enquiries | [email protected] - partner programme and tracking support |
| Phone | +1 347 821 4596 - English support via phone and callback |
| Working Hours | 24/7 - live chat; email response Mon-Fri, 09:00-18:00 |
Email assistance
Email is our preferred way to handle detailed requests, account issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account ID. Providing complete information helps us investigate faster and avoid unnecessary delays.
Send us a message
Response Time
Our support team aims to respond promptly to all inquiries. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature, such as cases requiring verification or third-party input. If your request needs extra time, we will keep you updated with progress and an estimated resolution timeframe.
Feedback
We would love to hear your feedback, suggestions, or ideas for improving the site. Every message is read by our team and reviewed carefully, and we use player input to fix issues, refine features, and improve the overall user experience. Please share what you like and what we can do better. Your comments help shape future updates.