11 Croco Casino Terms and Conditions
These Terms and Conditions set out the rules that govern use of 11 Croco and the relationship between the platform and its users. We explain what we expect from players, how bonuses and payments are handled, and how we manage account verification, disputes and changes to these rules. By using the site you agree to follow these terms and any supplemental promotion rules that apply to specific offers.
Account responsibilities
Players are responsible for maintaining accurate account details and keeping login credentials secure. Only one account is permitted per person, household or device unless we expressly agree otherwise. We may suspend, close or limit accounts where we suspect fraud, abuse, bonus manipulation, multiple accounts or other breaches of these terms. Use of VPNs or proxy services to bypass geo-restrictions is not allowed and may lead to account action.
Eligibility requirements
To register and play you must meet the age and legal requirements applicable to your location. We may require email confirmation on sign-up and will ask for identity, address and payment verification documents before processing withdrawals or when we have reasonable cause for checks. Failure to provide requested documents may delay or block withdrawal requests.
Acceptable platform use
The platform must be used for lawful, personal gambling only. Activities such as collusion, chargeback fraud, automated play, or patterns intended to exploit bonuses are prohibited. We reserve the right to review play history, void bets or withhold funds where behaviour appears abusive or contravenes these terms. Respectful conduct toward our staff and compliance with any instructions from our support team is required.
General bonus and promotion rules
Promotions are subject to specific terms published with each offer. Unless otherwise stated, only one active bonus may be used at a time and different bonuses may carry different wagering requirements and contribution rates by game type. Typical promotional examples include minimum deposits commonly 20 EUR / 30 CAD, wagering requirements often set at 40x the combined deposit and bonus, and maximum bet limits under bonus play that may be around 5 EUR per spin or hand. Excluded games, reduced contributions and time limits may apply; always check the promotion T&Cs before opting in.
Deposits and withdrawals
We support multiple payment methods and currencies, including fiat and cryptocurrencies where available. Deposits are usually credited instantly. Withdrawals are subject to verification, payment-method rules and any applicable limits. Processing times vary by method and KYC status and commonly range from a few hours to 1-3 business days. We may apply hold, split large payouts or request additional documentation for large transactions. Any fees charged by payment providers are the responsibility of the player unless stated otherwise.
Dispute resolution
If you have a dispute, contact our support team so we can review the matter. We will investigate account activity, supporting documents and logs. Where we cannot resolve a dispute directly, the matter may be escalated to an independent review body or other appropriate process as set out in our full terms. While we aim to resolve issues promptly, some investigations require time to gather evidence and complete checks.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. Continued use of the platform after changes are published constitutes acceptance of the updated terms. For questions about these rules or any policy, contact our support team through the site interface.